No, your utility account number will change with your new address. I added you to the tester install list and replied to your request yesterday. Please check your SPAM folder if you didn't receive my email reply. John Bowcut Salem Fiber

Mark, You can reach us at: 385-437-4411 or you can call 385-437-HELP (4357). Both numbers lead to me currently. Please reset your router and check your speeds again. Give me a call at 385-437-4411 if you still show slow speeds. Thanks, John Bowcut Salem Fiber 385-437-4411

I have been unable to get any overhead fiber terminals. They have been on order for over half a year and I was told an 8 week wait. With these unprecedented delays, I can't predict when it will be available.

Not yet. I am working on it and I still hope it will happen this week. I will post in the forum when I am ready for testers.

Unfortunately, the supply issues continue. I get one major issue solved and three more come up. I thought we would start to get past all these problems. I ordered my overhead fiber terminals back in June and I was told 8-10 weeks. I still haven't seen them. Parts for the fiber huts are slow to impossible to get. It has been a real struggle. We are bringing people online but at about half the rate I could be doing if I didn't face the supply struggles that are prevalent in the fiber industry. We are coming! I know it is all frustrating but we are coming and it is an amazing network!

Yes, the shaded areas are new developments that are at various stages of planning and development.

I'm afraid it will be a few months. We have to drill under the canal. We hoped to use an existing conduit but that is proving problematic. It looks like Deer Creek is going to be our third node with Aguilar and Salem Park coming before it.

Jeff, Unfortunately, it could be a year before the service is available in your area. We face several challenges that have slowed progress and prevented me from even making a estimated service date list. FTTH projects across the country have made getting certain pieces difficult and I am facing lead times of 40-42 weeks on some items. I am engineering around the shortages as best I can and I will provide an install schedule as soon as I can. I wish I had better news but we are working hard to bring the service to every resident of Salem. John Bowcut Salem Fiber 801-997-0461

I haven't asked the City Council if they want to offer those discounts but I would assume if they offer discounts for other utilities ie: Electricity/Water/Sewer then they will likely want to offer discounts for Internet access too.

No. Absolutely not! The only way any information is provided is if we are served a legal subpoena and even then I can only supply the info I collect, which is very limited. I don't collect website's visited or content usage information.

I don't have a timeline for that node yet but we are working towards it with our fiber. It won't be one of the first three nodes we connect but could be installed this year. Sorry I can't be more specific. John Bowcut

David, We don't install conduit to the house until the home owner orders the service. If you want the service, I will gladly send out crew to install our conduit to your house before you install your lawn and sprinkler system unless I have to bore under concrete, in which case we will wait until we are installing for everyone in Deer Creek and have the bore machine in that area. John Bowcut johnb@salemcity.org

You will need a different device but the devices are provided at no cost. An ONT is for a GPON system and we are installing the superior Active Ethernet technology.

We will install a conduit from the box by the street to your house. We also install a small box on your house close to the power meter. You are right, I should update the Progress page more often but it is hard to find the time. We continue to make good progress but I am still experiencing shipping and construction delays.

No. There are so many online options for TV service that we just don't want to play in that arena.

Any information we naturally have because we are an ISP will only be available to law enforcement with a legal subpoena. We will not share any data with other companies or agencies.

@Blake Longhurst I will make a webpage that shows some of the routers that you can use. Any of the tiers above 1 gbps need a router with 10G capability.

We started in December of last year, after we secured our financing. We still hope to connect our first customers in May! The map looks good on a computer but not very useful on a phone. It doesn't have lots of street numbers so I'll see if I can get a more useful map published.

No equipment cost but you must supply your own router. We install a media converter from fiber to twisted pair copper that gets plugged into your router.

No data caps.